Streamline Recovery Terms and Conditions
Introduction:
These Terms and Conditions ("Terms," "Terms of Service") govern your use of the website operated by Streamline Recovery ("we," "us," "our") and the services offered through it. By accessing or using our website, you agree to these Terms. If you do not agree, please refrain from using our website or services.
Streamline Recovery is a consumer advocacy service designed to assist users in addressing issues related to fraudulent or misleading businesses. We offer DIY Recovery Kits, expert advocacy, and membership-based services.
Services Overview:
By visiting our website and/or purchasing services from us, you engage in our “Service.” You agree to be bound by these Terms, including additional terms referenced herein or available via hyperlink. These Terms apply to all users, including browsers, customers, merchants, and contributors of content.
Our services are primarily intended for U.S. residents, focusing on consumer protection against fraud and deceptive business practices.
Eligibility and Acceptance:
To use our services, you must be at least 18 years old. By using our site, you confirm you meet this requirement. Any misrepresentation may result in service termination.
You also confirm that the information you provide is accurate, complete, and up-to-date. Providing false information may result in suspension or denial of services.
General Conditions:
We reserve the right to refuse service to anyone, at any time, for any reason. We may modify or discontinue the Service, or any part of it, without notice, at our discretion.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service without our express written permission. Unauthorized use may result in legal action..
We may assign, transfer, or subcontract our rights and obligations under these Terms. You may not transfer or subcontract any of your rights or obligations without our written consent.
Description of Services:
1. DIY Resolution Toolkits: Customized guides, templates, and resources to help users report fraudulent companies, file complaints with consumer protection agencies, or seek recovery from deceptive businesses. Kits are provided "as is" and do not guarantee specific results.
2. PTR - Premium Package: Streamline Recovery experts engage directly with businesses, agencies, or financial institutions to achieve resolution, refunds, or other outcomes. While we aim for the best results, we cannot guarantee specific outcomes due to varying circumstances.
3. ResolveGuard Membership: Members receive enhanced support, consultations, preventive guidance, unlimited advocacy, and personalized account management. Memberships are available on a month-to-month basis, without a lock-in period.
Refund Policy:
DIY Resolution Toolkit:
- No Refunds:The DIY Resolution Toolkit is a non-refundable service. However, it is covered by a 30-Day Exchange and In-Store Credit policy, applicable only for valid reasons determined solely by Streamline Recovery.
- Valid Reasons:These are limited to errors made by Streamline Recovery in preparing the DIY Resolution Toolkit. Streamline Recovery must be given two opportunities to correct any errors before considering an exchange or credit.
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- Conditions for Exchange/In-Store Credit: - Kits must be returned with a valid reason.
- Failure or refusal to pick up kits does not entitle you to refunds, exchanges, or credits.
- Returning kits alone will not result in refunds, exchanges, or credits. However, you may be eligible for an exchange or in-store credit if the criteria are met.
PTR - Premium Package:
- Satisfaction Guarantee: We offer a 100% refund if Streamline Recovery fails to achieve an amicable resolution after eight (8) months. An amicable resolution is defined as a fair and just outcome, determined solely by Streamline Recovery.
- Limitations:Refunds are not guaranteed in all cases, as monetary reimbursement may not always be feasible or warranted.
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ResolveGuard Membership:
- Monthly Subscription: Memberships are billed on a month-to-month basis, with no lock-in period. You may cancel at any time for any reason.
- No Refunds for Processed Payments: Payments already processed are non-refundable. However, upon cancellation, there will be no further billing, and you will retain access to services through the billed term.
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Payment Terms:
All payments must be made using a valid payment method provided at the time of purchase. Payments may be one-time or recurring, depending on the service.
- Billing and Invoicing: You are responsible for ensuring that your payment information is up-to-date and accurate.
- Refund Requests: Refunds will be processed according to the specific terms outlined in the "Refund Policy" section.
Third-Party Interactions:
Streamline Recovery may interact with third-party entities, such as credit card companies, consumer protection agencies, and legal consultants, to fulfill the Service. We are not responsible for actions taken by these third parties. It is your responsibility to understand the terms and conditions of any third-party services accessed through our platform.
Intellectual Property Rights & Usage Restrictions:
All content, logos, graphics, and materials provided by Streamline Recovery are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service solely for personal use.
You agree not to:
- Copy, distribute, or exploit our content for commercial purposes without our written consent.
- Use the Service for unlawful purposes or to harm, harass, or defraud others.
- Submit false information or upload malicious code.
- Circumvent security measures of our website or related services.
Disclaimers and Limitation of Liability:
Streamline Recovery provides services "as is" and "as available," without warranties of any kind.
- We do not guarantee specific outcomes, and your use of the Service is at your own risk.
- Refunds are not guaranteed in all cases, as monetary reimbursement may not always be feasible or warranted.
- We are not liable for any damages, including direct, indirect, incidental, punitive, or consequential damages arising from the use of our services or the website.
- We are not responsible for losses caused by third-party links, services, or products accessed through our website.
Indemnification:
You agree to indemnify and hold harmless Streamline Recovery, its affiliates, officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service, breach of these Terms, or violation of any laws or third-party rights.
Severability:
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in effect. The invalid provision will be revised to reflect, as closely as possible, the original intent.
Governing Law & Jurisdiction:
These Terms are governed by the laws of California. Disputes will be resolved exclusively in the courts of California.
Changes to Terms:
We reserve the right to modify these Terms at any time. Changes will be posted on this page, with an updated "Last Modified" date. Continued use of our website and services signifies acceptance of any changes.
Contact Information:
For questions or concerns regarding these Terms, please contact us at info@streamlinerecovery.com or by calling (888) 415-5698.